1. Introduction
This Return Policy outlines the terms and conditions regarding refunds, cancellations, and client satisfaction for services provided by gryxkhon ("we," "our," or "us"). We are committed to providing high-quality personal styling services and ensuring client satisfaction.
2. Service Cancellation Policy
Our cancellation policy for scheduled styling appointments is as follows:
2.1 Client-Initiated Cancellations
- Cancellations made 48+ hours before scheduled appointment: Full refund of any deposit paid or option to reschedule.
- Cancellations made less than 48 hours before scheduled appointment: 50% of the service fee will be charged as a cancellation fee.
- No-shows or cancellations on the day of service: 100% of the service fee will be charged.
We understand that circumstances may arise that require you to cancel your appointment. Please notify us as soon as possible if you need to cancel or reschedule.
2.2 Company-Initiated Cancellations
In rare circumstances, we may need to cancel or reschedule your appointment due to unforeseen events, emergencies, or stylist illness. In such cases:
- We will notify you as soon as possible.
- You will be offered the option to reschedule at a convenient time.
- If rescheduling is not possible or desired, you will receive a full refund of any deposit paid.
3. Refund Policy for Services
3.1 Satisfaction Guarantee
We are committed to providing exceptional styling services. If you are not completely satisfied with the service provided:
- Please inform us of your concerns within 7 days of the service date.
- We will work with you to address your concerns and ensure your satisfaction.
- This may include a follow-up consultation, adjustments to recommendations, or other appropriate measures.
3.2 Service Refunds
Refund eligibility for completed services:
- If we fail to provide the service as described or promised, you may be eligible for a partial or full refund.
- Refund requests must be submitted in writing within 7 days of the service completion date.
- Each refund request will be evaluated on a case-by-case basis.
- Approved refunds will be processed using the original payment method within 10 business days.
Please note that styling is subjective, and differences in taste or style preferences alone do not qualify for a refund if the service was delivered as described and in accordance with professional standards.
4. Gift Card Policy
Our policy regarding gift cards:
- Gift cards are non-refundable but are transferable to another person.
- Gift cards expire 12 months from the date of purchase.
- Gift cards cannot be redeemed for cash or credit.
- Lost or stolen gift cards will not be replaced.
- The value of the gift card can be applied to any of our services.
- If the service selected costs more than the value of the gift card, the difference must be paid by the gift card holder.
- If the service selected costs less than the value of the gift card, the remaining balance will be available for future use within the validity period.
5. Merchandise Returns
For any physical merchandise purchased directly from us (such as styling tools, accessories, etc.):
- Merchandise may be returned within 14 days of purchase if unused and in original packaging.
- A receipt or proof of purchase is required for all returns.
- Refunds will be issued using the original payment method.
- Shipping charges for returns are the responsibility of the customer unless the return is due to our error.
Please note that we do not accept returns for merchandise purchased from third-party retailers during personal shopping sessions. These items are subject to the return policies of the respective retailers.
6. Personal Shopping Services
For personal shopping services, please note:
- Our fee for personal shopping services is non-refundable once the service has been provided.
- We are not responsible for the quality, fit, or suitability of items purchased from retailers during personal shopping sessions.
- Returns or exchanges of purchased items must be made directly with the retailers according to their return policies.
- We will provide guidance and assistance with returns or exchanges when possible, but cannot guarantee that retailers will accept returns or provide refunds.
7. Dispute Resolution
If you have concerns or disputes regarding our services that cannot be resolved through our standard refund process:
- Please submit your concerns in writing to info@gryxkhon.world.
- Include detailed information about the service, your concerns, and your desired resolution.
- We will respond to your concerns within 5 business days and work toward a fair resolution.
- If we cannot reach a resolution directly, we may suggest mediation or other alternative dispute resolution methods.
8. Changes to This Policy
We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after such changes indicates your acceptance of the new terms.
9. Contact Us
If you have any questions about this Return Policy, please contact us at:
gryxkhon
Calgary, AB T2R 1S6, Canada
Email: info@gryxkhon.world
Phone: +1 780 716 8579
